FAQs

INCORRECT SHIPPING ADDRESS, CAN I MAKE CHANGES TO MY ORDER?

Please contact us immediately with your correct address. If your order has not yet been shipped we may be able to amend your shipping label accordingly, however if your order has already been packed and/or dispatched, then we can’t make any changes for you.

HOW DO I RETURN OR EXCHANGE?

If your purchase isn’t working out for you, we’re happy to accept it in return as long as your item is in original condition (tags attached and no visible signs of wear) and isn’t a clearance sale item. Please note, we don’t do direct exchanges!

Once our team receives your return parcel, they will issue you an online credit note that never expires to purchase absolutely anything in our store, or the size you prefer.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

We're sorry to hear that you've received an incorrect or faulty item. Please send us an e-mail at savvyscout2025@outlook.com with your order number, the name/product code and the picture of the item you received and further details of the problem within 30 days of receiving your order.

HOW CAN I CANCEL MY ORDER?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.